Privacy Policy

This Privacy Policy ("Policy") describes how TTC PHU QUOC ("we", "the Company", "TTC PHU QUOC") collects, uses, stores, and protects your personal information ("you", "User") when you visit and use the website https://selaviaphuquoc.vn ("the Website").

We, TTC PHU QUOC, directly operate this Website. We are committed to protecting your privacy and to complying with the laws of Vietnam on the protection of personal data. Please read this Policy carefully so you understand how we process personal information.

1. Information we collect

We may collect the following types of personal information from you:

Information you provide directly:

• Full name

• Phone number

• Email address

• The content of messages or requests you send through the contact form, chat, or other channels related to TTC PHU QUOC.

• Any other information you choose to provide when you interact with us (for example: product needs, an appointment, other services, and similar details).

Information collected automatically:

• Log data: IP address, browser type, browser version, the pages you visit on our Website, the time and date of the visit, the time spent on those pages, and other statistics.

• Cookies and similar tracking technologies: we use cookies and similar tracking technologies to follow activity on the Website and to store certain information. (See section 5 on cookies).

2. Purposes of collection and use

We collect and use your personal information for the following purposes:

Providing and maintaining the Website: To keep the Website working in a stable and effective way.

Contact and replies to requests: To answer questions and requests for advice, and to provide product information (price lists, sales policies, offers, and similar information) that you sent through the contact form or other channels.

Customer support: to provide support related to learning about a product and to a transaction.

Sending updates and marketing (if you have agreed): To send email, SMS, or phone calls with the latest information about TTC PHU QUOC, other information from TTC PHU QUOC, and related events and promotions, only when you have agreed to receive them. You may refuse marketing information at any time.

Analysis and improvement of the service: To understand how users interact with the Website so we can improve content, features, and the user experience. We may use third-party analytics tools such as Google Analytics.

Advertising and remarketing: We may use information collected (through cookies) to show you more relevant advertising about TTC PHU QUOC on other websites (for example, through Google Ads).

Steps related to a contract (if any): To use information to prepare, sign, and perform a sale contract or other agreements related to TTC PHU QUOC products.

Compliance with the law: To meet legal duties, resolve disputes, and enforce our agreements.

3. Sharing of personal information

Your personal information may be shared in the following cases:

With internal departments: Shared among relevant departments of TTC PHU QUOC (such as Sales, Marketing, Legal, and Customer Care) in order to handle your request, carry out a transaction, and provide the best service related to TTC PHU QUOC products.

With official distribution or sales partners: We may share necessary information (name, phone number, email, and needs) with brokerage firms and sales agents that we have officially authorized, so they can contact you, advise you, and help you learn about or complete a transaction related to TTC PHU QUOC products, based on your request or interest. These partners must keep your information confidential under their agreement with us.

With service providers: We may share information with trusted third parties who provide services on our behalf, such as web hosting, data analytics (for example Google Analytics), advertising platforms (for example Google Ads), email marketing, customer-relationship management (CRM), and building operation management after handover. These providers may use your information only as needed to perform the service for us, and they must keep it confidential.

For legal reasons: If required by law, regulation, legal process, or a request from a competent government authority.

To protect rights: When we believe disclosure is necessary to protect the rights, property, or safety of TTC PHU QUOC, our customers, or the public.

A business transfer: If TTC PHU QUOC takes part in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your personal information is transferred and it will be subject to a different Privacy Policy if there is a change.

We commit not to sell, exchange, or rent your personal information to any other third party for a commercial purpose without your clear consent, except in the cases set out in this Policy.

4. Storage and security of information

Retention period: We will keep your personal information for as long as needed to fulfill the purposes set out in this Policy, and to meet retention requirements under the law (for example, accounting law and business law). When the information is no longer needed, we will delete it or anonymize it in a safe way.

Security: We take appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, in line with industry standards and the law.

5. Cookies and tracking technologies

What cookies are: Cookies are small text files stored on your device (computer or mobile phone) when you visit the Website.

How we use cookies:

• Necessary cookies: they help the Website work (for example, remembering your choices).

• Analytics and performance cookies: they help us understand how you use the Website (for example, Google Analytics) so we can improve performance.

• Functional cookies: they remember your preferences so we can offer a more personal experience.

• Advertising and targeting cookies: they are used to show advertising for TTC PHU QUOC products that is more relevant to you and your interests (for example, Google Ads remarketing).

Managing cookies: Most web browsers let you control cookies through the browser settings. You may refuse all cookies or choose when a cookie is sent. If you do not accept cookies, you may not be able to use some parts of the Website.

6. Children's privacy

Our Website is not intended for anyone under 15 years of age (or another age set by a specific law). We do not knowingly collect personal information from children under that age. If you are a parent or guardian and you know that your child has provided information, please contact us so we can deal with it.

7. Links to other websites

Our Website may contain links to other websites that we do not operate. If you click a third-party link, you will be taken to that third party's website. We recommend that you review the Privacy Policy of every website you visit. We do not control, and are not responsible for, the content, privacy policies, or practices of any third-party website or service.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will tell you about any change by posting the new Privacy Policy on this page and updating the "Effective date" at the top of the page. You should review this Privacy Policy periodically for changes. Changes take effect when they are posted on this page.

9. Contact us

If you have any question about this Privacy Policy, or any other question about the processing of personal information, please contact us:

TTC PHU QUOC

Address: Group 11, Suoi Lon Hamlet, Duong To, Phu Quoc special zone, An Giang Province

Email: kinhdoanh@selaviaphuquoc.vn

Phone: 098 767 8888

By using the Website https://selaviaphuquoc.vn , you confirm that you have read, understood, and agreed to the terms set out in this Privacy Policy.